General Terms and Conditions (GTC)

Contract terms for purchases made via the Matcha Revolution Factory website

§ 1 Scope and Definitions

1. For all orders and contracts between the Provider and the Customer, these General Terms and Conditions shall apply exclusively in the version valid at the time of the order. Deviating conditions of the Customer shall not be recognized unless their validity is expressly agreed to in writing.

2. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is any natural or legal person or legal partnership who, when concluding a contract, acts in the exercise of their commercial or independent professional activity.

§ 2 Ordering in the Online Shop and Processing of Personal Data

1. Orders can be placed as a guest or via a customer account. Registration is voluntary and does not create an obligation to purchase. Registered customers can log in with their email address and a self-chosen password. The Customer is obliged to treat their access data confidentially.

2. The Customer is obliged to keep their personal data up-to-date. Deletion of the customer account is possible at any time.

3. Information on the processing of personal data is governed by the Provider's privacy policy.

§ 3 Conclusion of Contract

1. The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding invitation to place an order. By clicking the "Buy Now" button, the Customer submits a binding offer to conclude a purchase contract.

2. After receipt of the order, the Customer will receive an automatic order confirmation by email. This does not yet constitute acceptance of the contract. The contract is only concluded with the express order confirmation or at the latest with the dispatch of the goods.

3. The contract language is German. Translations are for informational purposes only.

§ 4 Prices and Payment

1. All stated prices are final prices including statutory value-added tax, if applicable.

2. The available payment methods are displayed during the ordering process. The Provider reserves the right to exclude individual payment methods.

3. In case of default of payment, the Provider is entitled to claim default interest at the statutory rate.

§ 5 Shipping and Delivery

1. Delivery will be made to the delivery address specified by the Customer.

2. Delivery times are non-binding unless otherwise expressly agreed.

3. If a product is not available or only available with a delay, the Customer will be informed immediately.

§ 6 Retention of Title

The goods remain the property of the Provider until full payment has been received.

§ 7 Warranty

The statutory warranty rights apply. For entrepreneurs, the warranty period can be shortened to twelve months.

§ 8 Liability

1. The Provider is liable without limitation for intent and gross negligence as well as for injury to life, body or health.

2. In cases of slight negligence, the Provider is only liable for the breach of essential contractual obligations and limited to foreseeable damages.

§ 9 Discount Promotions and Vouchers

Discount codes are only valid for the specified period, cannot be combined, and – unless otherwise stated – can only be redeemed once per customer. Vouchers are excluded from discount promotions.

§ 10 Right of Withdrawal

Consumers have a statutory right of withdrawal of fourteen days. Details on withdrawal, exclusions (especially for sealed food), and the consequences of withdrawal are regulated in the separate cancellation policy.

§ 11 Dispute Resolution

The Provider is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final Provisions

1. Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods, as far as no mandatory consumer protection regulations conflict with this.

2. Should individual provisions of these General Terms and Conditions be wholly or partially invalid, the validity of the remaining provisions remains unaffected.

3. Amendments or additions to these General Terms and Conditions must be made in writing.