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Order and Shipping
We are here for you. Whether you have questions about your order, shipping, or payment – our support team is happy to help you make your matcha experience perfect
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Returns and Exchanges
Fast, safe, and straightforward. We ensure your matcha arrives in perfect condition. If you are ever not satisfied, we make returns as easy as possible
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Product Information
Highest purity from nature. Our Matcha from Rize stands for excellent quality, laboratory-tested safety and an incomparable aroma that combines tradition and modernity."
Support FAQs
Order and Shipping
How long does shipping take?
Within Switzerland, we usually deliver within 2-4 business days. International shipping within the EU takes approximately 5-10 business days.
Which payment methods do you offer
You can securely pay with us via PayPal, credit card (Visa, Mastercard), Klarna invoice, or instant bank transfer.
Where can I track my order?
Answer: As soon as your package leaves our warehouse, you will receive an email with a tracking link to track your shipment.
How can I contact customer support?
You can reach us at any time via our contact form on the website or by email info@matcharevolution.ch. We usually respond within 24 hours
Support FAQs
Returns and Exchanges
How much is shipping?
Within Switzerland, we ship for a flat rate of CHF 5.90. For orders over CHF 100, shipping is completely free for you.
Do you also ship internationally?
Yes, we currently deliver to all EU countries. Shipping costs and delivery times for your specific country will be displayed directly at checkout.
Can I cancel my order?
You can return to us within 14 days. Simply send a short message to our support to get started.
How can I return products from my order?
Exchanges are possible within 14 days of receiving your goods. Please download your return label in our customer portal or send us an email to info@matcharevolution.ch
Support FAQs
Product Information
What does "Ceremonial Grade" mean for your matcha?
It is the highest quality level. Only the finest, youngest tea leaves are used, resulting in an extremely mild taste and a bright green color
Is the matcha free of contaminants?
Absolutely. Every batch undergoes rigorous testing by independent laboratories for pesticides, heavy metals, and radioactivity to ensure maximum purity
How does Rize matcha differ from Japanese matcha?
Our matcha comes from a unique European region. It offers a similarly deep umami profile but is often milder and less bitter on the finish.
Does the matcha contain artificial additives or sugar?
No. Our matcha is a 100% pure natural product with no sugar, preservatives, colorants, or artificial flavors.